Payment methods
The following payment options are currently available (in the webshop,
you see those that are available by your IP address or destination):
- Transfer in advance – within and outside Hungary
For “Transfer in advance” you do not need to enter a bank account
or credit card details in the webshop. When you choose a payment method, you will see where you can transfer the money for your purchase. - Bank card (Visa, Mastercard, Discover, American Express) – When paying by credit card, the payment is made through the system of Stripe and your credit card details are not transmitted to Biologika Verlagsanstalt. For more information, please see the Terms and conditions of cooperation.
Frequent questions:
Yes. If you are shopping as an individual, you do not need to provide any identification or personal details in the Webshop. The connection to our website from your browser is encrypted, using a valid, trusted SSL certificate (valid https) and a strong protocol version and encryption package over a secure TLS connection.
Yes, in case of payment by credit card, the payment is made through the system of Stripe and the credit card details are not transmitted to the Biologika Verlagsanstalt. Further informations you find in the
Terms and conditions of cooperation.
Yes, if you pay by bank transfer in advance, we will not post the book until we have received the payment. Once the payment is received, you do not need to notify us, we will post the book automatically.
No, it is not necessary and not possible to create a customer account on the website currently, only to place an order.
If you have given the necessary information correctly when placing your order:
– In case of Cash on delivery, you don’t have anything to do. You pay the postal officer when you take over the book.
– In case of transfer in advance, after placing your order, please log in to your online bank and transfer the amount of your purchase to the bank account number given. After that, you have nothing to do, after the payment has been received, the book will be posted automatically.
– In case of payment by credit card and Paypal, after the order has been placed and paid, you do not have anything to do, once the payment has been received, the book will be sent automatically.
You can extend, modify or cancel your order.
Please specify the order number and what you want to modify.
The easiest way is to send us an e-mail to webshop (et) biologikaverlag.de, because it will be registered immediately and we can translate the written text. Regardless of the language you wrote in, we will reply in German or English, which you can translate yourself using an online translation program. More details in the Terms and conditions of cooperation.
Delivery
The shipping cost depends on the country you order to and the number of books you order. The books you order will be sent by post, either by postal parcel or by package, depending on the number of books.
Postal delivery, parcel delivery
- Within Hungary free of charge, in the European Union charges may vary.
The webshop shows you. Delivery time: variable, usually 2-10 days. - Outside the European Union – charges may vary. Please specify
postal address and the Webshop will show you the postage to be paid.
Delivery time: varies, usually 5-25 days.
Packaging
We do not calculate any packaging fee. In case you order more books and this requires a different packaging than usual, Biologika Verlagsanstalt will take over the costs. We do not currently use courier services (DPD, UPS, etc.) because we are satisfied with the delivery service of the post office, which is relatively fast.
The books are wrapped in shrink foil separately before being placed in the envelope or parcel. One or two books are sent in a so-called air bubble envelope. For three or more books, we will send a package – free of charge. If the buyer specifically requests that the book should be sent in a very thick and secure package because it is being sent to Canada or Australia, for example, please let us know in advance. In this case, a packaging fee may apply, which will be agreed with the customer by phone or in writing after the order.
This is very rare nowadays and the book will be replaced of course! Damage to the book (scratches, breakage, soaking, damage) must be reported within 14 days of receipt. Please report the defect by e-mail to webshop et biologikaverlag.de and return the book. See the Terms and conditions of cooperation – Warranty, Guarantee.
The book will be replaced, of course! Book production errors (e.g. color errors, turned pages, shifted print) can be reported within 60 days after receipt of the book. Please report the defect by e-mail to webshop et biologikaverlag.de and return the book. See the Terms and conditions of cooperation – Warranty, Guarantee.
Further information:
Relevant part of the Terms and conditions of cooperation regarding Warranty and Guarantee.
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10. Prices and payment terms
10.1. Unless otherwise specified in the product description of the Seller’s Webshop, the prices indicated are netto prices and does not include customs fees or VAT. Any additional delivery and shipping costs will be indicated separately in the relevant product description.
10.2 When the Buyer compiles his Order in the Webshop and specifies the exact delivery address, the Webshop will display, next to the price of the Product, the current delivery costs that the Buyer must pay in case of an Order together with the price of the Product. The Seller issues an invoice for the amount to be paid and sends it to the Buyer’s e-mail address.
10.3 In case of delivery to foreign countries, additional costs may be incurred, which are not borne by the Seller and which has to be paid by the Buyer. These include, for example, the costs of money transfer by credit institutions (e.g. transfer fees, exchange rate charges) or import duties or taxes. Such costs may also arise in connection with money transfer if the delivery is not made to a country outside the European Union but the Buyer makes the payment from a country outside the European Union.
10.4 Not all payment methods are available in all countries. The Buyer will be informed about the payment option(s) in the Seller’s Webshop in such a way that, after the Buyer’s postal address has been provided, the Webshop will indicate which payment options are available.
10.5. If payment by bank transfer has been agreed in advance, payment is due immediately after the conclusion of the contract, unless the parties have agreed on a later due date.
10.6. If the payment method “bank card payment” is selected, payment processing shall be carried out via the payment service provider Stripe (Stripe Payments Europe Limited C/O A&L Goodbody, Ifsc, North Wall Quay Dublin 1, Dublin Website: www.stripe.com), which is deemed to be a performing agent of the contracting parties for the purposes of fulfilling the contract. Stripe’s Terms and Conditions and Privacy Policy are permanently available on the website https://stripe.com/gb/privacy, which the Parties have read and accepted. The Seller shall not be liable for any errors that may occur when using payment services provided by third parties.
11. Delivery and shipping conditions
11.1. Books are shipped by postal delivery, parcel delivery. Within Hungary – free of charge. Delivery time: variable, usually 2-10 days. Within the European Union – charges may vary. Please specify postal address and the Webshop will show you the postal cost to be paid. Delivery time: varies, usually 5-25 days. If the Webshop could not calculate the shipping cost, we do not deliver to this destination, address or country. Regarding this, please do not send an email, if it is possible for you, please choose another delivery address.
11.2. Delivery of goods shall be made by shipping per post to the delivery address provided by the Buyer, unless otherwise agreed. Regarding delivery, the delivery address provided by the Buyer to the Seller shall be decisive.
11.3. If the transport company returns the shipped goods to the Seller because delivery to the Buyer was not possible, the Buyer shall bear the costs for the unsuccessful delivery. This also applies if the Buyer caused the impossibility of delivery or he was prevented from accepting the service/product. Even if the Buyer exercises his right of revocation in the given period, the costs of unsuccessful delivery must be borne by the Buyer, these are not taken over by the Seller. If the return of the goods results from error of the transport company, the Seller will pay for the transport costs.
11.4. The indicated prices are given as tax-free export delivery.
Any shipping costs must be added. Since the shipping costs can change depending on the weight and distance, when shipping costs occur, the Webshop announces this to the Buyer, even before the Order, if he has given the delivery address correctly.
11.5. We deliver worldwide, but there are some countries where we do not deliver: if the Webshop was able to calculate the postal costs, there is delivery possible. If (after giving the correct delivery address) the Webshop could not calculate postage, there delivery is not possible. Please specify another address. The shipping costs will be clearly communicated to you again in the shopping cart system and on the order page.
11.6. The Buyer can see the international shipping costs with the specification of the country, where the goods should be delivered. For international shipping is a phone number necessary for a smooth delivery. If the delivery is made to a non EU country, additional duties, taxes or fees may be payable by the Buyer, which have to be paid to the local customs or tax authorities. The Buyer is advised to ask the customs or tax authorities for the details before placing the Order.
11.7. Tickets, entry tickets, event admission tickets, seminar admission tickets are provided to the Buyer as follows: by downloading via email, by clicking on the link sent in the email.
11.8. If other agreement is not concluded, trade with the tickets is not allowed, the tickets are not transferable, saleable.
12. Guarantee, warranty
12.1. It is extremely rare for books ordered from the Webshop to have a hidden printing error, a faulty page, a misprinted page, a slipped printed page, a misbound page, a missing page, an unprinted page, a crumpled page, a damaged page, or a page with paper defects.
12.2. A 60-day (sixty-day) replacement guarantee applies to printing errors, and a 14-day (fourteen-day) replacement guarantee applies to postal damage.
12.3. If you find a printing error or damage, please contact the Seller by e-mail (webshop et biologikaverlag.de) and send the product by mail to the address given in the Seller’s reply e-mail. Please write “EEE” on the envelope. Once the defective product is received, the Seller will send a new replacement product within one working day. In this case we will pay the shipping costs.
12.4. Exchange of books before or without return is not possible.
12.5. If the Buyer does not report the problem within the given time limit, the Buyer waives any legal or contractual claims for defects.
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You find the Terms and conditions of cooperation here.